Purpose of Position:

The project manager role is pivotal in our company’s success and is the main point of contact for the customer, from initial enquiry to delivery of a completed order. They ensure that every customer has an extraordinary customer service experience. This position reports directly into the CEO and is based in our Collingwood office.

Key Responsibilities:

• Responsible for quoting all jobs in alignment with AGNORA priorities and objectives.
• Build, manage, and lead the customer service efforts for a select group of customers.
• As required, collaborate with relevant project stakeholders including architects, designers, structural engineers, general contractors, friendly-competitors, suppliers, and glazing subcontractors on project requirements.
• Follow up select quotes in alignment with AGNORA objectives.
• Work with production and shipping teams to coordinate the production schedule for projects to ensure on time delivery.
• Identify business development opportunities and work with VP Sales and Marketing to grow revenue.
• Ensure customers and internal team members receive the necessary information to successfully fabricate and ship the order.
• Work with purchasing to ensure inventories required are available.
• Provide leadership in quality control for each project, working with the quality and production teams.
• Maintain marketplace awareness via LinkedIn, online newsletters, trade journals, etc. regarding competitors, customers, prospects, suppliers, technological advances, glass-related items of interest, and new potential project developments for the team.
• Work collaboratively with other Project Managers and the VP Sales and Marketing to share knowledge and continually improve processes.
• Attend select trade shows.

Qualifications & Experience:

• Proven experience in delivering extraordinary customer service.
• 10+ years relevant work experience.
• Knowledge or experience in the glazing industry and/or direct knowledge of one or more glass processes including lamination, tempering, paint, installation, or insulated glass units preferred.
• Experience dealing with basic geometry, assessing drawings for accurate dimension or being able to recognize potential issues with size, shapes, or weights.
• Experience with a CRM system (e.g., Microsoft Dynamics CRM), and an ERP system (e.g., Fenevision).
• AutoCAD experience considered an asset.
• Enthusiasm and commitment to continuous improvement and a high level of personal integrity
• French and/or Spanish speaking would be an asset.

About Us:

AGNORA fabricates really BIG glass. But BIG glass isn’t just dimensions. BIG is also the experience. BIG is the team we have created and what they bring to production every day. BIG can be described as energetic and enthusiastic, and using that enthusiasm to motivate others. BIG means bringing your best work forward, every step of the way through consistency, reliability & follow through. BIG doesn’t hold back. BIG is self-motivating. BIG is working as a team to produce the best product for our customer. BIG is AGNORA.

 

We enjoy an incredible work environment including:

• A beautiful office atmosphere and welcoming, fun, energetic (really) staff!
• A fantastic team environment complete with boat cruises, badminton and wallyball tournaments, monthly lunches, movie nights…the list goes on!
• On-site doctor and massage therapist to ensure you’re in peak health!
• On-site gym and personal trainer to ensure you’re in peak shape!
• Competitive compensation and benefits package.

AGNORA is committed to making our recruitment and selection process fully accessible for people of all abilities. If you are selected for an interview, please let us know if you require any accessibility accommodatio

WANT TO APPLY?  Email your resume to hr@agnora.com